Wolf Creek Golf Club

On 4/23/23, Me and my fellow golfer (Mr. Barnes) booked at T Time @ WC around 4:15PM. Mr. Barnes showed up as I was on the range chatting with friends. When I entered the reception area, Mr. Barnes and the customer service rep (Denise) was discussing WC pricing. As Mr. Barnes inquired about pricing, Denise was getting more hostile, and angry. I also asked a question regarding WC pricing because on 4/22/23, we played at WC with a T Time around 4:15PM. I was charged $63.57 which I thought was too much according to the time. According to Denise I was charged correctly. On 4/23/23 around 8:00AM, I called WC to speak to the manager regarding the charge. I spoke to a gentleman @ WC regarding the charge. And he stated he would let the manager know. I left my number and as of today, I still haven't heard from the manager of WC.

As she spoke to us, the professionalism was gone. She was the following::
1. Raising her Voice, shouting
2. Verry aggressive posture
3. Threatening to call the police on us
4. Cursed at us, telling us to get our A-- off the property

Need I remind you, this is how you treat customers because we questioned a round of golf??? I never raised my voice at Denise. I believe Mr. Barnes may have raised his voice a little, but that's because she was screaming at him in a condescending manner!! Mr. Barnes booked up a T Time and she said " I don't have to serve you, you can go, GET OUT " On the scale of 1 - 10 regarding professionalism, on 4/23/23, I would say -5. If you can't keep your composure on something that BASIC and SIMPLE, then WC will have problems keeping their customers!!!!

Now, lets discuss their new manager (Dionte). Last year Jan 2022, I purchased a range membership @ WC. The course went through renovations sometime around May. I may be off with the month. My point is this, the course was closed for 3 months!!! Meaning, we payed for membership and couldn't use the course!!! I'm still waiting from WC management to explain to all their members about those 3 months we couldn't access the course or the range???

4/29/23 I (EJ) reserved a tee time to play WC @ 4:15pm est, for two people (EJ, Mr. Barnes). Me and Mr. Barnes arrived there on time to check in. And once again, we experience HORRIBLE customer service from WC customers service rep. Her name is Denise!!! Their was another young lady working with Denise. She was on the phone with a customer. Mr. Barnes and I waited patiently as Denise sat there refusing to assist us while the other rep was on the phone. Another gentleman showed up check in. He was white and Denise IMMEDIATELY asked him "Can I help you sir" Mr. Barnes stated "excuse me, we are here waiting" Denise IMMEDIATELY stated "I'm NOT here to SERVICE you sir"

So we waited for the young lady to finish up with the customer she was assisting over the phone and she assisted us with no problem. The BLAME here is WolfCreek Management!!!To have someone like this around treating customers with no respect is HORRIBLE!!! And WC Management is the BLAME!!! As I walk out to grab a cart, the white gentleman stated "What was that about?" He stated, that was " Very Awkward" I smiled at him and said " Yes it was and it's ashame that WC Management encourage their employees to treat customers like this" The same customers that pay their salary!!! It's VERY OBVIOUS that WC Management will hire ANYBODY with NO customer service skills!!!! Mr. Barnes and I have played this course for MANY YEARS and it's ashame that WC Management would allow this to continue to happen 2 weeks in a row!!! And from my understanding, we are not the only customers to face issues with Denise!!!!!

5/5/23 - On Friday morning, I (Mr. Houston) received a call from the General Manager of WolfCreek Golf (Dante). Dante stated that I was no longer welcomed at WolfCreek golf course. According to Dante, his staff felt threatened by me. I ask Dante, did I physically assault a member of his staff. Dante replied back no. I believe this is coming from

This course value was ok. The greens are average difficulty with a few challenging ones. For the price I was expecting better fairways. Service was very good.